How to package an Echo Bike for return

Start with the TOP of the bike box on the ground. The logos should be upside down.

Remove the 4 bands on the outside of the box.

Using a box knife, slit the packing tape around 3 sides on the bottom of the box. Be careful to not cut the cardboard.

Unfold the 4 flaps on the bottom of the box.

Carefully lay the box on the largest side. Ensure the bottom flap is folded under the box.

Secure the remaining 3 flaps to the sides of the box using tape if necessary. The bottom should be fully open with no obstructions.

Carefully roll the box onto the bottom. The foam inserts should be touching the ground after this step.

Lift straight up on the box and set it to the side. DO NOT discard the box. The bike chassis should be upright and encased in 2 foam clamshells.

Remove the plastic wrap around the foam.

Remove all of the components packaged on the outside of the foam clamshells. The components are secured to the foam using packing tape. Use a box knife to cut the packing tape. Be careful to not damage the foam during component removal. Sit the components to the side.

The foam clamshell is held in place using packing tape. Cut the packing tape at the clamshell seam.

Carefully slide the 4 pieces of the foam clamshell away from the bike chassis.

Remove the packing spacer located under the fan using a phillips screwdriver.

DO NOT discard the packing spacer, screws, or washers.

DO NOT discard the console box and bubble wrap.

DO NOT discard the rubber caps from the foot pegs.

Follow the standard assembly instructions provided to build the bike.

Take the console off by removing the 4 phillips head screws securing the console to the mast.

Disconnect the console wire.

Loosely replace the 4 screws back in the console.

Remove the batteries from the console.

Remove the console mast using a 6mm hex-key.

Disconnect the console wire. Ensure the console wire does not fall out.

Remove both pedals using a 15mm wrench.

Remove both foot pegs using the 6mm hex-key.

Install the rubber caps over the exposed threads.

Remove both arms using a 6mm hex-key and a 13mm wrench.

Lower the seat into position number 1. Move the seat forward to position number 1. Tighten both pop-pins.

Remove the rear stabilizer using a 6mm hex-key.

Remove the front stabilizer using a 6mm hex-key.

Install the front shipping spacer using the 2 phillips head screws and washers. Do not overtighten.

Insert the console into the bubble wrap bag. Place the foam insert over the console screen.

Insert the console into the console box.

Place all of the fasteners and washers into a ziploc bag.

Tape the pedals together using packing tape.

Tape the foot pegs together using packing tape.

Slide the 2 front foam clamshells over the front of the bike. The seams should line up.

Slide the 2 rear foam clamshells over the rear of the bike. The bike will need to be lifted slightly in order to get the clamshells into position. The seams should line up.

Tape the clamshells together in 4 spots using packing tape.

Insert the right arm into the left side of the clamshell. Secure using 2 pieces of packing tape.

Insert the left arm into the right side of the clamshell. Secure using 2 pieces of packing tape.

Place the pedals into the left side of the clamshell in the spot shown in the picture. Secure using a piece of packing tape.

Place the foot pegs into the left side of the clamshell in the spot shown in the picture. Secure using a piece of packing tape.

Insert the rear stabilizer into the left side of the clamshell in the spot shown in the picture. Secure using 2 pieces of packing tape.

Insert the console box into the left side of the clamshell in the spot shown in the picture. Secure using a piece of packing tape.

Insert the front stabilizer(without turf tires) into the right side of the clamshell in the spot shown in the picture. Secure using 2 pieces of packing tape.

Insert the console mast into the right side of the clamshell in the spot shown in the picture. Secure using a piece of packing tape.

Roll the ziploc bag containing the fasteners up. Insert the ziploc bag into the right side of the clamshell in the spot shown in the picture. Secure using a piece of packing tape.

Slide the open end of the box over the clamshell.

Carefully roll the box on its top. Secure the bottom of the box using packing tape.

Notify customer service that the bike is ready to be picked up.